11) Which listeners interrupts whenever they don't understand?a) ineffective listenersb) empathic listenersc) effective listenersd) surface listeners
12) Which listeners resists giving nonverbal feedback to the speaker?a) the surface listenersb) the reluctant listenersc) the effective listenersd) the ineffective listeners
13) In selective listening, listenersa) tune out until they hear something that gets their attention.b) distort the message by tuning out anything that doesn't confirm their assumptionsc) tend to take control of the conversation.d) all of the above
14) Which of the following is not a form of nonverbal communication?a) gesture and postureb) vocal characteristicsc) educationd) touching behavior
15) When do you step back to review the message to make sure it is clear, concise, and correct?a) writingb) planningc) completingd) revising