Define SenderDefine ReceiverFor effective nonverbal communication, remember your ROLES: What does this stand for?Define open ended questions:What is seek understanding for something that the patient has said that is vague or confusing.For example, you might ask the clarifying question, “Do I understand you correctly when you say this?”Define reflectionDefine close ended questionsWhat is saying things like, “Everything’s going to be fine,” or “I’m sure your surgery is going to go just fine.”Is asking a patient why therapeutic?Is saying “yes you did the right thing” therapedutic?Give an example of a leading biased question
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