Technical skills Name: Class: chapters 123 fall 2019 – 5. Technical skills: a. are crucial for top managers more than any other managers. b. are nonspecific and broad. c. depend on a manager's ability to think in the abstract d. are especially important for first-line managers. e. are used the most when making organizational policies. skill. 6. The ability to motivate others is a[n) a. conceptual b. technical c. communication d. interpersonal e. diagnostic 7. Scientific management focuses on: a. improving the efficiency of individual workers. b. increasing employee turnover. c. analyzing the external rather than the internal environment of an organization. d. encouraging soldiering among employees. e. increasing overhead costs. – 8. Which of the following is a Theory Y assumption? a. Social processes do not influence the performance of workers. b. People are not internally motivated to achieve their goals. c. People do not naturally dislike work d. People like to be directed as they want security. e. People perform better when they are threatened by the manager.