Instructions
Assignment for Sessions 10 & 11 (4/6 through 4/15):
Assignments in Lieu of the Performance Improvement ProjectDue: 4/15 at 11:55 p.m.
COMPLETE ALL OF THE FOLLOWING TASKS BELOW (4 total tasks)
A. Short Essay (50%)1. Thousands of organizations use the Baldrige Criteria for self-assessment, and every year, several companies, nonprofits, healthcare and educational institutions in the USA compete for the Baldrige Quality Award. Explain the benefits of using the assessment criteria.
2. The Baldrige Criteria for Performance Excellence is an integrated and coherent framework grouped into seven sets of hierarchical categories. Briefly explain the focus of each category.
B. Case Studies (50%)
Case 1: Leveraging Baldrige at AtlantiCare: Please read “Leveraging Baldrige at AtlantiCare†case (pp. 547 – 548) of the text, and answer the two questions at the end of the case.
Case 2: Branch-Smith Printing Division’s Baldrige Journey: Please read “Branch-Smith Printing Division’s Baldrige Journey†case (pp. 549 – 551) of the text, and answer the two questions at the end of the case.
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