Please adjust format, wording and structure as necessary. also condense as much as possible.
OBJECTIVE Obtain a job opportunity where I can use my management and leadership skills to excel either in the field of retail/restaurant management.
EDUCATION American military university system, GPA- 3.89 (AMUS)
Dave&Busters- Maryland Heights, MO General Manager, January 2016 – Present
â€¢ Optimize financial results and drive sales as well as control costs.
. Responsible for the $16 Million operation, through directing 7 operations managers and 4 executive managers.
â€¢ Manages annual budget and business plan to meet targeted financial performance.
â€¢Analyze financial reports and develops action plans to grow revenue and control expenses in order to meet or exceed annual budgets for specific departments.
â€¢Maintain systems which insure overall fiscal responsibility for inventory, etc.
â€¢ Responsible for all aspects of a particular area of the operation to facilitate the fulfillment of financial goals and company initiatives.
â€¢Set departments goals by period for individual area.
â€¢Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales.
â€¢Administers decisions around all store sales and performance incentive programs
â€¢Select and develop Certified Trainers for more responsibility or internal promotability into management program.
â€¢Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.
T.G.I. Fridays-Fairview Heights, IL General Manager, June 2012- January 2016 â€¢ Managing all areas of operations for a specific department within the Restaurant including marketing and human resources, while ensuring the Companyâ€™s standards of quality, service and operations are maintained
â€¢ Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning, while upholding standards, product quality and cleanliness.
â€¢ Maintaining and delegating an accurate and up to date manpower plan of restaurant staffing needs to Management Team.
â€¢ Overseeing scheduling and ensuring that the restaurant is staffed for all shifts and Labor cost is in line with budget and evenly spread
â€¢ Using the Great Selection process to interview all team members ensuring team members hired meet Company standards.
â€¢ Staffing, training and developing Management team and team members through orientations, ongoing feedback establishment of performance expectations and by conducting performance reviews on a regular basis
â€¢ Identifying operational opportunities to build sales and control costs; developing and implementing plans to address opportunities (i.e., R&M, marketing) â€¢ Performing liquor, wine and beer checks to ensure proper invoicing.
â€¢ Ensuring proper security procedures are in place to protect employees, guests and Company assets, including security or beer walk-in, liquor room, store room, freezer and office
â€¢ Preparing end of shift reports including Daily Labor Control, Daily Food Control, and Daily Sales Supervising 40-60 team members. 2-5 trainers per shift When acting as manager on duty, overseeing restaurant operation with annual sales of 3.5 Million in sales
Dennyâ€™s- Parkville, MD District Manager, August 2008- June 2012
â€¢ Develop district-level strategies to achieve each locations financial, operational and guest-service goals, while addressing each location unique strengths and challenges. â€¢ Lead a team of leaders, motivate, coach and strengthen General Managers as team leaders, operators and business owners. â€¢ Serve as a resource to provide expertise on key issues, team staffing and management, operations and company policies and procedures â€¢ Experience managing 4 or more locations, departments or units, P&L, inventory, operations and guest service â€¢ Strong organizational, interpersonal and problem-solving skills. â€¢ Develop and implement action plans for the district in order to achieve business targets. â€¢ Use interpersonal skills to source, interview and hire management staff. â€¢ Collaborate with GMS from all the stores including the field human resource management and director of operations
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