Read “Application Case 13-1: Dunkinâ€
Donuts and Dominoâ€s Pizza: Training for Quality and Hustle†and answer the following questions.
- What are the strengths and shortcomings of a decentralized approach to training managers and hourly employees? Discuss.
- Develop a plan for determining the training needs of the hourly paid staff of a Dominoâ€%%PRESERVED_2%%s pizza franchise.
In your opinion, why was the turnover rate among management trainees in Dunkin†Donuts†centralized program so high?
See attachment below.
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