Conflict Management Approaches to Human Behaviors
Part I – Background and Settings
– A description of an organization with conflict
– Description of the workplace or organizations’ conflictissue
– The underlying problem or difference
– The parties or sides involved in the conflict
– The side of the parties involved in the conflict chosenand the reason of choice
Part II – How the conflict was Managed
• Descriptionof the chosen side’s decisions and/or behaviors and/or actions to thefollowing:
• Themanagement approach or strategy that was chosen to deal with the conflict
• What werethe major considerations behind the choice
• Was thechoice effective?
Part III – What Would You Have Done
• Assumingyou are the principal representative for the “chosen side”:
• Whatwould YOU have done in this case?
What management strategy would YOU have chosen andimplemented in this case
Part IV
Scholarly References