Assume that you work with Carlotta, the professional described in chapter 11. You have been assigned the task of developing a client satisfaction form. Develop one that addresses the following characteristics of service provision:
reliability of service
responsiveness
courtesy
security of records
physical setting
helpfulness of staff
competency of professionals
costs of service
relevance of service and needs
accessibility of services
TEXTBOOK: *Generalist Case Management, 5e (pinata.cloud)
Chapter 11: pgs 361-391
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