According to Stone and Harahan (2010), direct care workers (ex.personal care assistants, home health aides, and certified nursingassistants) provide eight out of every ten hours of paid care.(p.110). Long-term care facilities are reporting highturnover rates and staff vacancy rates for direct careworkers. After completing this week’s reading, answer thefollowing questions: What is causing the shortage of direct careworkers? Provide at least three factors to support youranswer. What would you recommend that long-term careorganizations do to improve direct care worker’s job satisfaction?Provide at least three recommendations. In your opinion,would making these changes improve customer satisfaction? Whyor why not?