1. What leadership advice would you give to an ANZ manager who has just been promoted to a more senior leadership role in different branch, with responsibility for many more staff than they had led before?
2. What leadership style is being demonstrated at ANZ? Is it an appropriate style to bring about change?
3. ANZ put a lot of emphasis onto sustainability. What kinds of power are the groups responsible for this likely to have, and how could they exert this power to promote the change that ANZ is seeking? ……. …..
4. What kind of culture exists at ANZ, and in what ways might it be modified to help drive change?
5. What or who are the key resistance points that ANZ should manage, and how should they be managed?
6. What kind of change model is ANZ using? Is it appropriate?
7. Describe and discuss the diagnosis tools used by ANZ? How did the analysis of the information (or data) used by these tools support the change process?
8. How does ANZ bank prepare itself to be change ready?
9. What kind of culture exists at ANZ, and in what ways might it be modified to help diverge change?
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10. ANZ puts a lot of emphasis on sustainability. What kinds of power are the groups responsible for this likely to have and how could they exert this power to promote the change that ANZ is seeking?
11. ANZ has decided to expand into a new range/location/retail format.
i. Construct an evaluation plan (including a formative component for ANZ)?
ii. Construct an evaluation framework appropriate for ANZ case study?
iii. Describe an approach to evaluation in change project that involves significant staff behavior?
12. Discuss the relationship between ANZ’s culture and its capacity to create change.
13. What factors-both internal and external to the organisation have influenced ANZ’s push for sustainability?
14. ANZ has decided to think beyond its internal environment. Who are the boarder external stakeholders for ANZ and how should they be managed?
15. ANZ created a ‘sustainability circle” and “environmental change” within the organisation. What kinds of power are these groups likely to have and how they exert this power to promote the change that ANZ is seeking? ……. …..
16. In this case study reference is made to changes in culture being an essential component of the overall change process. Explain what was wrong with the initial culture at ANZ and how modifying it is helping ANZ achieve its change goals.
17. What have been the main drivers and factors for change, both internal and external to the organisation that has influenced ANZ’s strategic choices and decisions?
18. What impact would/could/should ANZ does vision/mission/values have on the company’s capacity to overcome change resistance?
19. How did ANZ evaluate the success (or failure) of the changes it was implementing?
20. Who (or what) wer the change agents at ANZ? What strategies did these change agents adopt to drive change? ……. …..