1. Are communication skills acquired by nature or by nurture? Explain.
2 List seven trends in the workplace that affect business communicators. Be prepared to discuss how they might affect you in your future career.
3. Give a brief definition of the following words: a. Encode b. Channel c. Decode
4. List 11 techniques for improving your listening skills. Be prepared to discuss each.
5 What is nonverbal communication? Give several examples.